Bell Lab

Beth Israel Deaconess Medical Center

Boston · United States

NIH-funded
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NIH R01 · 2025

HealthCoach: An LLM-driven chatbot to help patients gain actionable insights from their EHR notes and prepare for the next visit

When Steven Keating helped diagnose his own brain cancer from MRIs and health data in 2015, he became a resolute champion for patients’ access to their data. He didn’t survive to see implementation of the Cures Act in 2021, but his perspective remains relevant: “Why, as patients, are we the last in line for our own health data?” Patients who read their electronic medical notes (open notes) report better remembering next steps, more participation in shared decision-making, and enhanced self-management of chronic diseases. They are often the only connecting thread between various healthcare encounters, sometimes at different centers. As a result, they are uniquely poised to identify…

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