Allen Lab

Northwestern University at Chicago

EMERGENCY MEDICINE

Chicago · United States

NIH-funded
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NIH R01 · 2024

The role of telehealth in improving access to and costs of unscheduled care among lower-income individuals

PROJECT ABSTRACT Immediate (or “urgent”) care treats injuries or illnesses that lie between primary and emergency care. During the COVID-19 pandemic, virtual immediate care made up the largest share of visits in the new, expanded telehealth infrastructure. The rise of virtual immediate care has important implications for health care access and costs, especially among those with Medicaid. Access to and costs associated with immediate care are especially important considerations for this marginalized group, who are less likely to engage in primary care, rely more heavily on expensive emergency department care for non-urgent conditions, and use more immediate care than those with higher…

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