Hoeven Lab

Erasmus University Rotterdam

West-Nederland (NL3) · Netherlands

ERC-funded
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ERC Consolidator Grant · 2020

The ghostworker's well-being: An integrative framework

Artificial intelligence depends on human labour to conduct tasks such as data cleaning, coding, and classifying content. This on-demand work is offered and performed online, paid by the task, on platforms like Amazon Mechanical Turk. Conceptualized as ‘ghost work’, this rapidly growing, platform-based work is largely unseen: workers are unable to speak with managers, do not get feedback, and lack labour protections. How do these specific work conditions influence ghost workers’ well-being? To ensure decent work conditions as automation continues to expand, knowledge about the effects of ghost work on well-being is urgently needed. The proposed project will develop and test an integrative…

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