ERC Consolidator Grant · 2024
Biases in Administrative Service Encounters: Transitioning from Human to Artificial Intelligence
Artificial intelligence (AI) holds the potential to assist or even replace civil servants in citizen-state interactions, which refer to those instances in which citizens seek or receive assistance, information, or support from a public agency. In Germany alone, around 130 to 150 million such public service encounters (PSE) occur each year, with the current proportion of digital encounters, facilitated through email or chatbots, standing at 41 percent. This is only the beginning of a revolution that will accelerate due to technological innovation and scarcity in human resources. The goal of this project is to study the consequences of shifting from human to AI-powered conversational agents…
From the public funding record at EU CORDIS. Describes the funded project, not the reviews below.