Deserranno Lab

Bocconi University Milan

Nord-Ovest (ITC) · Italy

ERC-funded
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Research focus

ERC Starting Grant · 2023

Digitalization of Public Service Delivery and Inclusive Development

An estimated 5.7 million people die every year and another 100 million are pushed into extreme poverty due to limited access to essential public services in low-income countries (Lancet Health Commission, 2018). Governments across the globe have responded by adopting digital technologies — e.g., by making services available to citizens virtually — in the hopes of providing broader, faster, and cheaper access to public services. While high-income countries have made impressive strides in this regard, low-income countries continue to struggle with nearly one-third of digitalization projects being abandoned and substantial resources being wasted (World Development Report, 2016). Moreover, even…

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