Cresci Lab

National Research Council (CNR) - Italy

Centro (IT) (ITI) · Italy

ERC-funded
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Research focus

ERC Starting Grant · 2023

Data-Driven and User-Centered Content Moderation

Online platforms apply moderation interventions (MIs) to mitigate misbehavior. Today, MIs are one-size-fits-all, meaning that each intervention is applied in the same way for all users. However, not all users are the same, as they have diverse demographics, ideologies, and personalities. This naive approach to content moderation is platform-centered and neglects user differences. Moreover, content moderation resembles art more than science. The design of MIs is based on common sense and intuition, and progress is sought via trial-and-error rather than via a rigorous scientific process. The inevitable consequence is that current MIs have variable effectiveness, are highly unreliable, and…

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